Last updated on July 17, 2018

Walt Disney World

History

I admire Disney companies for their commitment to guest service, experiences, and detail. They set high expectations, then exceed them. Their Cast Members (employees) are exceedingly friendly and knowledgeable. I have wanted to work for a Disney company for years to see how they train their cast members and maintain the guest experiences.

I applied once in 1995 for an IT position. However, I did not hear from them.

Once I retired, I had more flexibility in working hours, salary (I had social security and pension income), and health insurance (I had retirement medical). So I could accept a lower salary and no benefits.

I checked their jobs site occasionally to see if there were any open positions in Attractions. However, there were no openings each time I checked.

Application

In April, 2018, I heard that Disney World was hiring 3.500 cast members. I checked the jobs site and saw that Attractions was one of the areas where they were hiring.

I filled out an application on the web on April 25 and waited.

Interviews

I heard nothing for about 2 weeks, then I received an invitation on May 10 to take a web interview. I answered the questions in the web interview and waited.

Soon, I was given an appointment for May 16 for a telephone interview.

The telephone interview took about 30 minutes. Job requirements and my ability and willingness were covered.

I passed the interview and was entered into the Disney job matching system on May 16.

Offer

I did not hear anything for about 10 days.

Then I received the Congratulations email on May 30 offering me a position as a Part Time Cash Handler at Typhoon Lagoon water park.

I really had not even considered Typhoon Lagoon as I had never been there. And to me, Attractions meant one of the four theme parks.

I was concerned that if I declined the offer, I might not get another. And I had said that I was willing to do anything in order to work at Disney and see how they created such quality experiences.

I accepted the offer and was told to take a drug test in Orlando within 48 hours.

I was told to report to Casting on June 7 to do the onboarding processing (verify identity and show that I could work in the USA), have fingerprints and a photo taken.

Disney Traditions Training

I was scheduled for Disney Traditions training at Disney University for my first day of work.

That is coming up next week, so check back to get more of the story.

Benefits

I did not seek to work at Disney to get the benefits, but I will certainly enjoy receiving some of them.

As a part time worker, I am not eligible for medical insurance, but since I already have very good retirement medical coverage from my previous employer, that is not a problem for me.

The most well known benefits are park admission for the cast member and guests.

I have not received a formal explanation of benefits from Disney, but from what I have seen on the web, I think that

There is a maximum of 9 passes per year (calendar year, or employment anniversary?) I will have to be with guests when they enter a park for the first time using one of the guest-passes. After that, they can visit any of the parks without me for the remainder of the day.

Update. The above information is incorrect.

The information listed above evidently applies to seasonal cast members and college program cast members. I am a Part Time cast member, so my admission benefits are:

First Week - June 23, 2018

Traditions

Every new cast member, including executives, takes a class called Traditions. This class presents Disney history and stresses the principles that cast members will follow. The class was presented in one day. I have heard that cast members in the college program take this course in 2 half-day sessions.

At the end of class we were presented in our training schedule. I was surprised to find that I had a training class the following Monday. I did not think that it would happen that quickly and without advance notice. I had planned to go to Miami and tour the Mariner of the Seas after her refurbishment. But I had to cancel that opportunity.

I also had training scheduled on Friday and Saturday of the following week and the Monday the week after that. I decided to stay in Kissimmee over the weekend instead of driving home for just one day. I would visit one or more of the theme parks on Sunday.

June 24-30, 2018 - Second week

Friday and Saturday I had training as a greeter at the entrance of Typhoon Lagoon. Greeters are stationed at the "Touch Points", the terminals that read tickets or Magic Bands to admit guests to the park.

I had another surprise coming when I received my logon id and checked my schedule. I was also scheduled on Tuesday, Wednesday, and Thursday of the following week, and they were all long days.

July 1-7, 2018 - Week Three

On Monday, I had my final day of greeter training. My daughter-in-law had a conference in Orlando and we planned to get together for dinner. But since I had my passes, we went to the Magic Kingdom for the evening.

Tuesday, Wednesday, and Thursday I worked as greeter. They were all long days.

Management offered to make alternate arrangements for the three long days. But I had already extended my hotel stay and had adjusted mentally to the schedule. I worked 43 hours this week. At least it was a nice payckeck.

July 8-14, 2018

Tuesday I had the Forecast Typhoon orientation where we learned about the history of Typhoon Lagoon and the story of the park. Wednesday and Thursday were training for parking. There is more to that than you might imagine. You have keep your head on a swivel to watch for incoming traffic, outgoing traffic, guests walking to and from the park, cast members coming and going from the cast parking area, busses, taxis, Uber, Lyft, etc. and guests with handicap parking placards.

It can get pretty hot, but they rotate parking cast and provide cold water.

At this point, I still have to think about what I am doing and need to check for. I am confident that as I get more experience I get, the more second nature it will be.

July 15-21, 2018 (this week)

I spend Tuesday as a greeter monitoring the touch points. I also had some tasks to pick trash and sweep out areas. Disney even has an assignment to "create a magical moment" for guests. Their committment to guest experience is very intentional. I took several pictures for families so that all of them could be in their pictures. We make memories.

Wednesday and Thursday I have parking. I start at 7:00 am. Good thing I am staying close to the park.

July 22-28, 2018

My schedule for Tuesday, Wednesday, and Thursday is Parking, Greeter, Parking.

July 29 - August 4, 2018

This week I will receive training in the third part of my role - tickets. I have to admit that I am a little concerned because there are so many types of tickets and options. I don't want to make a mistake that diminishes a guest's experience. I may be able to provide more information about tickets after that training.

August 5-11, 2018

This should be a shorter week. I have requested the 9-11 off. My wife and I will be taking a 2 night cruise on the Grand Classica from Palm Beach to Freeport, The Bahamas and back. We will be in Freeport on August 10, our 50th wedding anniversary. We honeymooned in Freeport. This will be a special weekend for us

Coming soon

I intend to update this page as more information becomes available.

Contact Information

If you have any questions or comments, please email me at disneyquestions@westgp.us

Tips

I am setting up a page (or pages) for some tips for anyone visiting Walt Disney World in general and specifically Typhoon Lagoon. Click on this link DisneyTips.html